📦 Orders & Delivery
What are the delivery times?
Our delivery times vary between 7 and 14 working days , depending on your location. You will receive a tracking number as soon as your order is shipped.
Do you ship internationally?
Yes, RAYNA ships worldwide . Shipping costs and delivery times may vary depending on the destination country.
How do I track my order?
Once your order has been shipped, you will receive an email containing a tracking link to track your package in real time.
What should I do if I haven't received my order?
If your package is delayed or you haven't received it, contact us at contact@raynaofficial.com with your order number. We'll take the necessary steps.
Is delivery free?
Yes, because we want you to be able to buy at the lowest price, our deliveries are completely free!
👕 Products & Sizes
Are the sizes true to life?
Some of our garments are sized according to European, American, and Asian standards. We recommend that you consult our size guide available on each product page, which is specially adapted for our European customers.
What if the size doesn't fit me?
You have 14 days after receipt to request an exchange or return. The product must be unworn, unwashed, and in its original packaging.
💳 Payment & Security
What payment methods do you accept?
We accept payments by credit card (Visa, Mastercard, Amex) , as well as PayPal .
Is payment secure?
Yes, all payments are 100% secure using SSL encryption.
🔁 Returns & Refunds
Can I return an item?
Yes, you can return your item within 14 days of receipt. Returns are the customer's responsibility, unless we made an error.
When will I be reimbursed?
Once your return has been received and validated, the refund will be made within 3 to 5 working days using the same payment method used when ordering.
📩 Customer service
How to contact you?
Our customer service can be reached by email 7 days a week at contact@raynaofficial.com . We respond within 24 to 48 hours .